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Made with ❤ by TEACH IT Labs
TEACH IT Labs, Inc.
Effective Date: January 1, 2023
At TEACH IT Labs, Inc., we strive to provide exceptional website development and technology services to our valued clients. We understand that sometimes circumstances may arise that require returns or refunds. This Return Policy outlines the guidelines and procedures for returning products and services purchased from our company.
1.1. Website Development Services: Since website development services are personalized and tailored to each client’s specific needs, they are generally not eligible for returns or refunds. However, if you encounter any issues with the delivered website that are a result of our team’s error or omission, we will work diligently to rectify the situation at no additional cost to you.
1.2. Technology Products: If you have purchased any physical technology products (e.g., hardware components, devices) from our company, you may be eligible for a return or exchange within 30 days of the purchase date. To be eligible, the product must be in its original condition, unused, and with all original packaging and accessories.
2.1. Website Development Services: In the event of an issue with our website development services, please contact our customer support team at [customer support email/phone number] within 30 days of project completion. We will investigate the matter promptly and work with you to find a satisfactory resolution.
2.2. Technology Products:
2.2.1. Contact Customer Support: If you wish to return or exchange a technology product, please get in touch with our customer support team at email@example.com within 30 days of the purchase date. Provide them with the order details and reasons for the return.
2.2.2. Return Authorization: Once the return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
2.2.3. Package the Product: Pack the product securely in its original packaging along with all accessories and a copy of the original invoice. Clearly mark the RA number on the outside of the package.
2.2.4. Shipping the Product: You are responsible for shipping the product back to us at your own expense, using a trackable shipping method.
3.1. Website Development Services: As website development services are intangible and personalized, refunds are generally not provided. However, if exceptional circumstances warrant a refund, it will be issued at our sole discretion.
3.2. Technology Products: Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be issued using the original payment method, excluding any shipping or handling charges.
4.1. The following items are not eligible for return or refund:
4.1.1. Downloadable software or digital products.
4.1.2. Services already provided and completed beyond the refund eligibility period.
4.1.3. Products damaged due to customer misuse, negligence, or unauthorized modifications.
5.1. Accurate Information: It is your responsibility to provide accurate information when requesting a return or refund.
5.2. Return Shipping: If you are returning a technology product, you are responsible for the shipping costs, and we recommend using a trackable shipping method.
6.1. [Company Name] reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
For any questions or concerns regarding our Return Policy, please contact our customer support team at firstname.lastname@example.org. We are committed to ensuring your satisfaction and will do our best to address any issues you may encounter.
Thank you for choosing TEACH IT Labs, Inc. as your website development and technology partner.